Unified Insurance Operations · Health Insurer
Mobile-first “Virtual Office”
A single hybrid mobile app that pulled decentralized insurance operations, from agents to decision-makers, into one experience, with OCR to cut the manual data entry.
- Client
- Health insurer
- Duration
- 36 months
- Since
- 2020
- Team
- 15 people
Operations were decentralized and inefficient, spread across roles from agents to senior decision-makers. The client needed to consolidate core operations into one mobile experience.
How we delivered it
- 1
Discovery
Proof of concept on hybrid frameworks, chose the middleware stack, and finalized functional specs with stakeholder sign-off.
- 2
Development
Agile delivery with an embedded proxy product owner, iterative design, and full-cycle testing for a smooth user experience.
- 3
Post-launch
12 months of support, with three experts deployed to strengthen the client's internal team.
- Centralized and streamlined insurance processes in a single app.
- Reduced manual tasks through OCR-based document capture.
- Better operational visibility for decision-makers.
- Broad adoption of digital tools with minimal friction.
Next case study
End-to-end HR marketplace platform
Let's build what's next.
Client names and live references available under NDA.